Luton Clinical Commissioning Group

NHS Luton Clinical Commissioning Group

News

Urgent health advice from NHS 111 now available online

29 November 2019


Since its launch, the NHS 111 telephone service has provided urgent health advice to tens of thousands of people in our region. To make the service even more accessible, an online version of NHS 111 is now available across Bedfordshire, Luton and Milton Keynes.

Accessible on smart phones, laptops and other digital devices, the online service is free and easy to use. By logging on to the NHS 111 website, anyone with a medical problem can quickly get advice on what NHS service they might need and how urgently.

After establishing that your condition is not an emergency, you are asked to input your main symptom, for example “headache” or “swollen knee”. A digital search system then returns a list of health conditions that best match that symptom. 

On selecting the most appropriate condition, a series of questions with multiple choice answers will appear on the screen that have been carefully designed to assess your health. Healthcare advice will then be provided based on the answers given.

This can include self-care, visiting a pharmacist, making an appointment at a GP practice or with an out of hours GP service. If needed, you will be offered the option of receiving a call-back from an appropriately trained medical professional.

NHS 111 online is available 24 hours a day, seven days a week and is often quicker than the phone service. So the next time you’re feeling unwell and not sure what to do, log on to www.111.nhs.uk

ENDS

Notes to editors

Notes to editors

Bedfordshire, Luton and Milton Keynes Commissioning Collaborative

In November 2018/19, the three NHS Clinical Commissioning Groups (CCGs) in Bedfordshire, Luton and Milton Keynes formed a new Commissioning Collaborative. This partnership, which has created a single executive team leading the three CCGs while retaining their independence and local accountability, enables the executive team to look at commissioning differently and will see the CCGs move towards a more transformational approach – working with partners both within and outside of the NHS to ensure that we deliver the right care locally.

Clinical Commissioning Groups

Clinical Commissioning Groups (CCGs) are responsible for planning, organising and buying NHS-funded healthcare for their residents. This includes hospital, community health and mental health services.

CCG’s are run by GPs, nurses, hospital doctors and other clinicians – the people you see whenever you come into contact with the NHS. All GP practices are members of their CCG.

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