Luton Clinical Commissioning Group

NHS Luton Clinical Commissioning Group

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NHS 111

If anyone has any concerns that they are at risk of Coronavirus they should stay indoors and avoid contact with other people as you would with the flu, and use the new dedicated 111 online Coronavirus service -

111 is the free NHS number to call if you need medical help urgently - but it's not an emergency.  111 is available 24 hours a day, 365 days a year with a local team who can get you the right medical help quickly. It is free from mobile phones and landlines.

You can also call 111 if you need medical advice, or are unsure about what to do. 
111 is also available online - click on the NHS111 website to use it or find out more.
A British Sign Language (BSL) video about NHS 111 is available to view here.
Click here to download an easy read version. 

What happens when I call 111? 

You will speak to a trained advisor in the NHS111 team who will ask questions to find out what service or help you need. Depending on what your medical needs are,  the 111 service can connect you with a nurse or doctor in the local 111 team for:
  • clinical advice over the phone
  • they can book an appointment at your GP surgery, or if it is out of hours, with a local GP Hub in your area
  • an appointment with an emergency dentist
  • community nursing service
  • If it is a serious emergency , 111 may ask you to go to A&E or they may call an ambulance for you. 
Watch our video about 111 for Luton and meet the team who provide this local service.  

When can I use 111?  

Here are some examples:

  • If you - or somebody with you - is unwell and you are not sure where to go or what to do - dial 111.
  • If you think you might need to go to A&E or Luton Walk-In Centre, or any other 'drop in' service - dial 111.
  • If you are not sure how to access local health services, or which would be the best service for you to use - dial 111.
  • If you don't know which services exist that would be able to help you - dial 111.
  • If you need medical care but your GP's surgery is closed and you can't wait for an appointment,  - dial 111.
  • If you need urgent dental care but your dental surgery is closed or you need an emergency dentist - dial 111.
  • If you are not sure whether you can treat a medical condition yourself, or how to do this - dial 111.
  • If you need information about a health issue - dial 111.
  • If you need mental health support - dial 111 and select option 2.

You can dial 111 at any time, day or night.




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