Luton Clinical Commissioning Group

NHS Luton Clinical Commissioning Group

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NHS 111

In Luton, you can now dial 111 to get fast, reliable help and advice for medical matters, as long as they are not emergencies.  An emergency is a situation where somebody needs or is likely to need medical help to save their life.  In an emergency, you should ring for an ambulance on 999. 

One of the advantages of the 111 service is that it helps to keep the 999 service free for serious emergency medical cases.

Sometimes people do not realise how unwell they are and call 111 without realising it is an emergency.  That's OK: the staff at 111 can send an ambulance when it is needed.

Using 111 is free of charge from both landline and mobile 'phones. 111 is a new telephone service brought to you by the NHS.

So when can I use 111?  

Here are some examples:

  • If you - or somebody with you - is unwell and you are not sure where to go or what to do - dial 111.
  • If you think you might need to go to A&E or Luton Walk-In Centre, or any other 'drop in' service - dial 111.
  • If you are not sure how to access local health services, or which would be the best service for you to use - dial 111.
  • If you don't know which services exist that would be able to help you - dial 111.
  • If you need medical care but your GP's surgery is closed and you can't wait for an appointment, 111 is the way to access out-of-hours GP care, so - dial 111.
  • If you need urgent dental care but your dental surgery is closed or you need an emergency dentist - dial 111.
  • If you are not sure whether you can treat a medical condition yourself, or how to do this - dial 111.
  • If you need information about a health issue - dial 111.

You can dial 111 at any time, day or night.


What happens when I call 111?

When you call 111, you will speak to an adviser from the 111 team.  The team has trained advisers and clinicians (doctors and nurses) who can help you.  They will ask you questions to find out what help you need.  The 111 service will be able to:

  • decide what medical help you need,
  • tell you where to go to get this help, and
  • transfer your call to the service you need or book an appointment for you where possible.

What can 111 offer me?

The 111 team can put you in touch with services according to your need.  The 111 team has clinicians (doctors and nurses) on site and can assess your symptoms and refer you to the correct services.  These services include;

  • A&E, if you need to go there
  • Out-of-hours GP
  • Walk-in services
  • Minor injuries units
  • Community nursing
  • Emergency dental services
  • Late opening pharmacies (chemists)

In Luton, 111 can direct you to one or more of over 200 services, according to your needs.  So it will be well worthwhile to call!


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