Luton Clinical Commissioning Group

NHS Luton Clinical Commissioning Group

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360 CCG stakeholder survey

360 CCG stakeholder engagement survey

CCGs need to have strong relationships with a range of health and care partners in order to be successful commissioners within the local health and care system and improve quality and outcomes for patients.

CCGs are required to submit a list of stakeholders to be invited to take part in an annual 360 survey about the CCG's engagement. The survey is conducted by Ipsos Mori on behalf of NHS England. Stakeholders include partner organisations, providers of services, Healthwatch, patient and public representatives and the local Health and Wellbeing Board. 

NHS England has a statutory responsibility to conduct an annual assessment of each CCG, and the results of the survey contribute to this through the CCG Improvement and Assessment Framework.

The survey results provide a wealth of data. This data gives CCGs the opportunity to understand how stakeholder views change over time, to learn from examples of successful engagement, and to focus on key areas for improvement in relationship with stakeholders.

In the survey, stakeholders are asked a series of questions about their working relationships with the CCG. In addition, as each stakeholder group has different areas of experience and knowledge, they are presented with a short section of questions that is tailored to them.
The results of Luton's 360 Stakeholder survey are reported to meetings of the CCG's Governing Body in public.   The results are reviewed by the Board and themes are identified in order to learn from the views of stakeholders.
Results of Luton CCG's surveys are attached at the bottom of the page and can be downloaded. 

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